Shipping policy
Shipping Policy – JOSSTIM Closet
At JOSSTIM Closet, we are committed to delivering your order quickly, safely, and efficiently.
Processing Time
All orders are processed within 1–3 business days after payment confirmation. Orders are not shipped or delivered on weekends or holidays.
During high-demand periods, processing times may be slightly delayed.
Shipping Time
Estimated delivery times:
- U.S. Shipping: 3–7 business days
- International Shipping: 7–21 business days
Delivery times may vary depending on carrier delays, weather conditions, or customs processing.
Shipping Rates
Shipping costs are calculated at checkout based on your location and selected shipping method.
We may occasionally offer free shipping promotions on selected orders.
Order Tracking
Once your order has shipped, you will receive a tracking number via email or SMS to follow your package in real time.
Incorrect Shipping Information
Please make sure your shipping address is correct before placing your order. JOSSTIM Closet is not responsible for packages sent to incorrectly provided addresses.
Lost or Damaged Packages
If your package is lost, stolen, or arrives damaged, please contact us within 7 days of delivery so we can help resolve the issue.
International Orders
Customers are responsible for any customs fees, duties, or import taxes required by their country.
Contact Us
For questions regarding shipping or your order, contact us at:
JOSSTIM Closet
Email: support@josstimcloset.com
Instagram: @josstimcloset